Transferring Utilities vs. Starting New Services – What’s the Difference?
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When moving to a new home, managing your utilities is one of the most important (and often confusing) tasks. One key decision you’ll need to make is whether to transfer utilities from your old residence or start new utility services at your new one. But what’s the difference between the two—and which option is best for your situation? In this blog, we’ll break down the key distinctions, benefits, and steps involved in both approaches so you can choose the most convenient and cost-effective path forward.
What Does It Mean to Transfer Utilities?
Transferring utilities means you’re keeping the same provider but updating your service address. This option is ideal when:
Your current utility provider also services your new address
You’re satisfied with your current rates and service
You want to avoid setting up new accounts and paying new activation fees
Common Utilities That Can Be Transferred:
Electricity (in deregulated markets with regional providers)
Internet and cable (with providers like Spectrum or AT&T)
Natural gas (Atmos Energy, for example)
How to Transfer:
Call your current provider or log into their online portal
Provide your new address and move-in date
Schedule the shutoff date at your old home and activation date at your new one
Confirm final readings and any outstanding payments
What Does It Mean to Start New Utility Services?
Starting new services involves setting up a brand-new account with a utility provider. This is required when:
You’re moving to a new area with different utility companies
Your previous providers don’t serve your new location
You’re looking for better rates, promotions, or services
Common Utilities That Require New Setup:
City-managed services like water, sewer, and trash
Electricity and gas (when switching providers)
Internet, if you choose a new ISP
How to Start New Services:
Research available providers for your new address
Compare rates, plans, and contract terms
Contact the provider or fill out an application online
Provide identification, proof of residence, and schedule activation
Pay any necessary deposits or setup fees
Comparing the Two: Key Differences
| Feature | Transferring Utilities | Starting New Services |
|---|---|---|
| Account Setup | Keeps existing account | Requires new account |
| Activation Fees | Often waived | May require deposit or fee |
| Provider Choice | Limited to current provider | Open to new options |
| Setup Time | Typically faster | May involve scheduling delays |
| Documentation | Minimal (address update) | More (ID, proof of address) |
When Should You Transfer Utilities?
Choose to transfer when:
Your current provider services your new home
You’re under contract and want to avoid early termination fees
You value consistent service and don’t need to shop for a new plan
When Should You Start New Services?
Choose to start fresh when:
You’re moving to a different city or state
You want to take advantage of new customer offers or lower rates
You had issues with your previous provider
Bonus Tip: Use a Utility Concierge Service
Not sure which utilities can be transferred or need new setup? A utility concierge service can help:
Identify which services can be transferred
Recommend the best new providers
Schedule activation dates
Handle all communication and paperwork
These services are often free to the consumer and can save you hours of stress.
Conclusion
Understanding the difference between transferring utilities and starting new services is essential for a smooth move. Each approach has its benefits, depending on your location, provider availability, and personal preferences. Whether you keep your current services or explore new options, being prepared and proactive will help ensure a seamless transition into your new home.
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